In recent years, Virtual and Augmented Reality technologies are widely used in tourism together with introducing innovations in all social scene. In our opinion, we need to understand where it is necessary and where it would prevent developing of real smart tourism as VR and AR do not turn a city or museum into smart in a snap. Moreover, VR and AR deflect tourist’s attention from receiving real cultural patterns of destination or museum. He can use VR or AR any time at home, but during a travel he wants to see true authentic objects. In addition, these technologies have notable disadvantages. • Need for huge Internet traffic. Often, tourists use Internet very carefully as costs may be high. • Need for special equipment. In a high stream of tourists, VR and AR glasses have to be aseptisized, and probably, changed quite often. • High costs. It is diversion of museum and destination resources to unimportant things instead of doing necessary things e.g. solvi
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